Terms & Conditions

Table of Contents

Purchasing Policy
Terms of Use
Shipping Policy
Shipping Rates
Return Policy
Credit or Exchange
Contact Information

Purchasing Policy

Creampuff by gg will make every effort to state accurate prices, product descriptions and content in our website, marketing & merchandising. If an error or omission has occurred we will do our best to amend them quickly. All corrections will be posted.

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Terms of Use (The Stuffy Part)

Use of our site constitutes your agreement to follow and to be bound by our terms. All pricing and products are displayed in Canadian dollars. We do not claim responsibility for content or actions of any sites with links to or from our site.
Mail order transactions are handled through secure PayPal and Moneris accounts. Online payments, shipping, exchanges & credits will also be processed through Creampuff by gg for online purchases & policies.

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Shipping Policy

Orders will be processed and shipped within 5-7 business days from Monday through Friday weekly, excluding Canadian holidays. Expedited or special shipping can be requested and we will do our best to meet customer requests. Our office and warehouse are in North Vancouver, BC. As transit time varies by location, we will do our best to communicate & track your package but cannot guarantee delivery times as orders can be delayed in the process.

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Shipping Rates

All purchases are shipped by regular Canada Post (ground) within Canada and Canada Post (air) to the USA.

Canada Shipping Rates

Regular delivery charges for inside Canada are based upon package weight & dimensions. We try to ship in the form of an envelope to avoid high cost. (Any combination – 2 tops, 2 bottoms, or 1 of each)

Quantity
garment packages
Weight
grams /(oz)
Shipping
($ CA)
1 – 2 items
100-200g / (3 1⁄2oz – 7oz.) $7.50
3 or more 200–300g / (7oz. – 10oz) Additional $1.50/item

US Shipping Rates

Regular delivery charges to the USA are based upon package weight & dimensions. We try to ship in the form of an envelope to avoid high cost. (Any combination – 2 tops, 2 bottoms, or 1 of each)

Quantity
garments packages
Weight
grams /(oz)
Shipping
($ CA)
1 – 2
100-200g / (3 1⁄2oz – 7oz.) $15.00
3 or more 200–300g / (7oz. – 10oz) Additional $2.00/item

Other International Destinations

Regular delivery charges for international destinations are based upon package weight & dimensions. We try to ship in the form of an envelope to avoid high cost. (Any combination – 2 tops, 2 bottoms, or 1 of each)

Quantity
garments packages
Weight
grams /(oz)
Shipping
($ CA)
1 – 2
100-200g / (3 1⁄2oz – 7oz.) $15.00
3 or more 200–300g / (7oz. – 10oz) Additional $2.00/item

 

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Return Policy

At Creampuff by gg we want you to be happy and enjoy our products! After all – that’s the whole idea behind Creampuffs! Our design and construction choices have all been made with comfort and fun in mind. We will do our best to advise you on size (see sizing chart), colour and style. Please contact us if you have any questions about size, performance, quality or policy. We will gladly offer a credit or exchange on any size or style and will do our best to make you happy!

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Credit or Exchange

Items for credit or exchange must be postmarked within 15 days of the date of purchase. Creampuff by gg collections are seasonal so once they’re gone – They’re gone! We will do our best to replace an item at your request, or suggest a similar product if the original size or style has sold out.
If you are exchanging an item more than 14 days after purchase, a redeemable merchandise credit will be issued for your next purchase.
Proceeding return policies apply to regular price Creampuff by gg items. Clearance items are final sale, sorry! Please contact us regarding any credit or exchange questions.

Delivery and shipping charges are non-refundable.

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Contact Information

Creampuff by gg is a registered Canadian company operating in North Vancouver, BC, Canada. Products are manufactured in Canada.

Please Contact:

Gerry-Gail Endean
Owner, Designer of Creampuff by gg


Creampuff by gg

#301–135 West 21st Street
North Vancouver, BC, Canada
V7M 1Z2

Phone:

604.816.9372

E-mail:

gg@creampuffbygg.com

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Creampuff by gg are proudly designed & made in Vancouver, British Columbia, Canada.
*Please note all Lil’ Bandaid tops & Creampuff bottoms are sold separately.